Leveraging innovative solutions to elevate the customer experience
Jen brings a passion for optimizing customer experience. She enjoys diagnosing challenges and improving inefficiencies while reducing costs and driving technology innovation. For her, it’s about helping clients see the “art of the possible” and what they can achieve for both their business and their customers when they think about their long-term strategic goals.
Jen has over 20 years in various consulting and industry roles directing enterprise-wide strategic growth and customer experience transformation programs. She is also a published thought leader on operational excellence and utilizing Artificial Intelligence and Machine Learning to enhance customer experience.
In her free time, Jen loves watching her children take on new challenges as they pursue their academic, athletic, and creative endeavors. She has a passion for international travel and experiencing new cultures, languages, and cuisines. A Colorado native, Jen is a loyal Broncos and Nuggets fan.
We sat down with our experts to talk through their picks for 2023's biggest business and technology trends.
Read More About Top Business and Technology Trends for 2023
We chatted with Jen Walsh, Director of Customer Experience, about the evolution of customer experience technology and helping clients envision what's possible
Read More About The Art of the Possible: An Interview with Jen Walsh
By taking a holistic view of customer data, pinpointing areas of opportunity, and making specific, targeted recommendations, it's easy to prove the ROI of customer experience analytics.
Read More About Customer Experience Analytics: 5 Steps to CX Value and ROI
Current customers drive majority of next year’s revenue
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