Our 2024 Client Satisfaction Survey

The results are in: For the third year in a row RevGen Partners has received a Net Promoter Score (NPS) that rates “excellent” on their standardized scale. Clients also awarded us an average CSAT score of 94%!

Our Client Satisfaction survey is part of our continuing commitment to client success. It asks clients to rate overall satisfaction with their experience working with RevGen as well as specific aspects of project execution, delivery, and value.

NPS is calculated differently, asking clients how likely they are to recommend RevGen to a friend or colleague on a scale of 1-10. Based on that number, respondents are identified as promoters, passives, or detractors. A score between -100 and 100 is calculated based on that identification. RevGen’s score of 64 puts us firmly in the “excellent” category.

This direct feedback is invaluable to us, providing insight into how we can better serve our clients, especially as the economic and technological landscape continues to evolve.

Overall, our clients highlighted our “partnership” as one of their favorite things about working with RevGen.

My partner understands our business and takes time to hear the challenge, not just throw out recommendations. – A National FinTech Client

Our highest satisfaction scores were in the Quality of Work and Competency of our People categories, at 95% satisfaction.

RevGen has been a great partner in helping us formulate and execute on our Data and Analytics strategy. The RevGen team has provided valuable insights regarding our process and strategy that will provide the near-term wins we need as well as a forward-looking plan that will result in a data and analytics step change within our organization. – A National Construction Client

The survey also identified a few areas of opportunity, such as encouraging hybrid remote/on-site work at our client sites as they return to the office, and more thought leadership around AI and machine learning. If you are interested in RevGen’s thought leadership, we encourage you to subscribe to our monthly newsletter or follow us on LinkedIn to be notified of the latest articles.

We want to extend our gratitude to all the clients who took the time to fill out the survey. RevGen wouldn’t have been able to celebrate our 16th anniversary this year without your continued trust, and we look forward to continued partnership in the future.

If you are interested in learning more about how we conduct our client satisfaction surveys, schedule a quick chat with one of our Customer Experience experts.