Digital Transformation Success Stories

We have engaged in numerous projects and partnerships to help businesses better understand themselves and their customers. We do this by implementing digital strategies within processes and structures. These are the success stories of our clients.

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Digital Enablement
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Artificial Intelligence

A pie chart divided into three sections, with representative people tokens in those same colors to show a customer segmentation model.

Developing a Future-Proof Customer Segmentation Model

Artificial IntelligenceAnalytics & InsightsCustomer Experience

To improve sales efficiency, our client needed an “At-a-Glance” customer segmentation model that could evolve with their business.

Businessman points to a holographic report of a financial growth line

Growing Revenues through Data-Driven Pricing Strategy

Analytics & InsightsCustomer Experience

Through a combination of data science and business expertise, RevGen devised a strategy that would grow our client’s revenues by more than 20%.

A call center manager shows a customer care agent how to do something on the computer.

User-Centered Design: Developing a Customer-Facing Employee Performance Management Platform

Artificial IntelligenceDigital EnablementCustomer Experience

RevGen helped our client design, develop, and deploy a customized performance management platform with the goal of improving overall customer experience through better feedback.

Header image of a person circling a group of user icons with a red pen to differentiate them from the rest

When Omnichannel Data Science Leads to Better Customer Experience

Artificial IntelligenceAnalytics & InsightsCustomer Experience

RevGen Partners helped a national telecom client better understand their customers’ usage of omnichannel platforms through data science, analytics, and persona development.

Maturing a Voice of the Customer Program through Data and Technology

Customer Experience

Our client’s nascent Voice of the Customer program had a daunting task — provide actionable, data-driven insights — and needed RevGen’s guidance to mature these capabilities.

Innovating for Meaningful Customer Connections

Digital EnablementCustomer Experience

Designing a marketing campaign solution that develops holistic customer profiles for delivering targeted, dynamic campaign content

Company Employees gathering around laptop

Developing a Collaborative Marketing Function

Customer Experience

Driving a collaborative approach to marketing campaign development and execution

Enabling a Customer-Centric Organization

Customer Experience

Bringing a customer-centric approach to product management for a wireless provider

By mapping the customer journey and applying the latest in CX analytics, RevGen Partners set a nascent CX Center of Excellence up for success.

Driving CX with Analytics

Customer Experience

Cutting through the data noise to define the customer journey and find the right metrics to drive an improved customer experience.

Powered by Data

Customer Experience

Enabling quick, actionable data insights that help create a competitive advantage and increase NPS scores.

Man wearing mask delivering food in paper bag

Insights to Enable Food Distribution

Analytics & InsightsCustomer Experience

Applying visualization and clear metrics to analyze and report data for better decision making

person controlling smart home with phone

Pricing and Packaging for Home Security Product Relaunch

Customer Experience

Driving operational readiness to support retail sales of home security equipment

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