Aligning People and Process on a Path of Business Transformation
Following a series of mergers, a large lender lacked alignment across people, process and technology, impacting the bank’s ability to work toward long-term growth. Employees found themselves operating under disparate post-merger business objectives with different policies, systems and processes.
The absence of standardization hindered the combined organization’s ability to work towards common business goals and exchange information across regions. The company tapped the experience and knowledge of RevGen Partners to guide employees towards a successful transformation.
Because various regions were operating in silos, the tools and insights to support data-driven decisions were not always readily available to the entire organization. The company also lacked consistent processes and technology solutions, which led to unnecessary manual work and duplicate data entry. Additionally, unclear and inconsistent business objectives across regions impacted the company’s ability to align individual goals with an overall business strategy.
Following mixed results from several previous transformational efforts, the company had difficulty motivating employees to support needed process changes. To address this challenge, the client wanted a successful and impactful change management program.
We first completed a thorough review of the client’s existing end-to-end processes. This created a starting point from which to outline an ideal future state for the newly merged organization. Additionally, we helped the client articulate a comprehensive corporate strategy and identify opportunities to modify systems and processes to better support this strategy.
With these steps in place, we were able to develop a future-state roadmap that proposed and prioritized solutions to the client’s numerous challenges, which were identified throughout the current-state assessment.
The roadmap, designed by RevGen Partners in collaboration with the client, suggested several organizational changes that could help create a cohesive culture of consistency, facilitate the process of change, and align business strategy with individual performance.
Visibility into issues, new standard processes and prioritized goals.
The roadmap delivered by RevGen Partners improved organization-wide visibility into company strategy and alignment, ultimately uniting the organization on a path for transformation. Not only did this plan provide the client with actionable solutions, but it also set a timeline to further drive the process.
With a roadmap that aligns organizational change efforts around agreed-upon strategic objectives, the client can now move forward with a detailed process of change they trust to improve end-to-end business processes and systems.
The transfer of marketing leads to sales teams is critical for customer acquisition, however our client’s process was time consuming and heavily manual. RevGen built a proof-of-concept solution that automated the entire handoff.
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Through a combination of data science and business expertise, RevGen devised a strategy that would grow our client’s revenues by more than 20%.
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