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3 Keys to a Premium Digital Customer Experience

Customer Experience

In an increasingly connected world, we need to engage with our customers and create a digital customer experience that feels genuine and is tailored to their journey.

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How to Elevate the Moments that Matter

Customer Experience

Successful customer-centric organizations prioritize the key interactions that have the greatest impact on customer satisfaction - the moments that matter.

4 Customer Experience Metrics to Add to Your Toolbox

Customer Experience

As your organization looks to optimize, consider these four advanced customer experience metrics for your CX toolkit.

A woman smiles down at her phone. Holograms of icons describing touchpoints along the customer journey spiral out from the screen.

Intelligent Experience Engines: The Secret to Personalization at Scale

Artificial IntelligenceCustomer Experience

By turning customers’ micro-decisions into micro-goals, intelligent experience engines usher in a new way to build incredible customer experiences at lightning speed.

a hologram showing a customer survey floats above a laptop as a man fills it out online.

Creating Impactful Customer Surveys

Customer Experience

Getting honest feedback is crucial for every organization, so make sure your customer surveys drive business improvement while enhancing customer loyalty and satisfaction.

A woman in a shopping mall stops at a screen to view her AI-powered personalized offers.

Leveraging AI to Understand Customer Trends

Artificial IntelligenceCustomer Experience

In addition to traditional market research, AI presents an exciting new way to analyze customer trends, behaviors, and needs.

Customer Loyalty: How to Keep Customers Coming Back

Customer Experience

What is customer loyalty? And how can these four factors ensure customers will remain with your company?

A man chats on his phone with an AI chat bot

Using AI in CX: Why You Need High-Quality Customer Experience Data

Artificial IntelligenceCustomer Experience

Leveraging AI within CX can provide immediate value for your company. So, how do you ensure your data is ready for AI?

A man stands in front of a projected screen showing their process mapping results.

The Crucial Role of Process Mapping with a Customer-Centric Lens

Digital EnablementCustomer Experience

Looking to add new technologies to bolster your CX initiatives? Make sure you're process mapping before making any investments.

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Customer Understanding, Explained

Customer Experience

Our Customer Understanding practice provides insight into customer wants, needs, and behaviors, enabling a competitive advantage.

A man in a teal shirt sits in front of a laptop and chooses from a customer satisfaction rating that hovers above it.

Customer Experience Strategy, Explained

Customer Experience

At RevGen, CX Strategy means designing a comprehensive plan of action for implementing customer-centric improvements across people, process, and technology.

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Design & Optimize CX, Explained

Customer Experience

Our Design & Optimize CX practice has roots in design thinking and, when implemented, creates a seamless omnichannel customer experience.

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