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How to Use a Service Blueprint to Optimize Your Customer Journey

Customer Experience

A service blueprint will help you implement an optimized experience for your customers while cutting through siloed processes

Journey map with boxes and arrows on paper

Harnessing a Journey Map to Empower Your Customer Experience Strategy

Customer Experience

A customer experience journey map is a proven strategic tool that provides insight into customers’ interactions with your brand.

Customer Experience Analytics: The Importance of CX Governance

Customer Experience

Without active leadership and a well-defined governance model, it's difficult to implement changes and drive value from CX Analytics.

Image of a woman giving a report on business metrics

Customer Experience Analytics: 5 Steps to CX Value and ROI

Customer Experience

By taking a holistic view of customer data, pinpointing areas of opportunity, and making specific, targeted recommendations, it's easy to prove the ROI of customer experience analytics.

Customer Experience Analytics: Novel Insights for the Modern Customer

Customer Experience

What is CX Analytics? How can it revolutionize your revenue growth strategy and improve customer loyalty?

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Goodbye Isn’t Forever, Part II: How to Design a Compelling Customer Re-engagement Program

Customer Experience

Designing a re-engagement program for lapsed or lost customers is a key way to grow revenue

Creating a customer re-engagement program isn

Goodbye Isn’t Forever: Building Effective Customer Re-engagement Programs

Customer Experience

Creating a customer re-engagement program isn't easy, but it is critical

One of the easiest ways to grow revenue is to invest in CX

The Remarkable Revenue Generation of CX

Customer Experience

Current customers drive majority of next year’s revenue

An image of aa customer finishing a customer service survey

Customer Satisfaction Metrics Aren’t Enough

Customer Experience

CX sentiment is important but we also need to understand customer behavior

The CX Mistake that Could be Holding You Back

Customer Experience

Set your organization up for success by avoiding this common Customer Experience mistake

Customer Retention written on a sticky note

Mend Your Leaky Bucket: Ten Best Practices to Higher Retention

Customer Experience

Most of next year's revenue will come from this year's customers

Overhead shot of person typing on computer

5 Key CX Metrics for Steering Your Business

Customer Experience

Drive your CX goals with these key CX metrics

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