Data-Driven Insights for Businesses

Discover our latest thinking on the topics that matter most in business, data, and technology.

Stay Informed: Subscribe to Our Newsletter

Home
Business Insights

Our strategic actions start with intuitive understanding

Filter Insights

Filter

Digital Enablement
Analytics & Insights
Technology Services
Customer Experience
Artificial Intelligence

A table is strewn with reports showing pie charts and other data. A hand points at a laptop where more reporting is displayed.

Introducing Customer Value Score: A New Approach to a CX Staple

Customer Experience

Customer Lifetime Value requires years of data to provide value. Our new metric, Customer Value Score, is a proactive approach that provides insights sooner.

The Top 7 CX Metrics and How to Use Them

Customer Experience

While there is no perfect 'catch-all' measurement for customer experience, these seven CX metrics are widely used for good reason.

A hand holds a cellphone. Above it a floats a representation of a digital network characterized by interconnected zeros and ones

How to Use Impact Analysis to Prioritize CX Projects in Telecom

Customer Experience

In an increasingly competitive telecommunications industry, using data science to do impact analysis is the best way to ensure CX projects get the support they need

header image of a person using their phone with several icons floating above it to indicate omnichannel presence.

Where is CX Heading? 3 CX Trends to Watch

Customer Experience

The customer experience is changing rapidly, so we're watching these three CX trends closely.

a hand draws 5 stick figures on a black board. above them are hearts indicating their level of customer satisfaction.

Battling High Customer Churn with a CX Save Program

Customer Experience

Decreasing customer churn can pay immediate dividends. Implementing a formal Save Program is one way to keep your customers happier in the long run.

Header image of a digitalized business and technology trend graph starting in 2022 and ending at 2023

Top Business and Technology Trends for 2023

Technology ServicesDigital EnablementAnalytics & InsightsCustomer Experience

We sat down with our experts to talk through their picks for 2023's biggest business and technology trends.

Header image showing user reviews being read on a mobile phone in the foreground along with a laptop showing graphs and charts in the background, all part of the CX tech stack.

Why Your Tech Stack Could Be Your Biggest Customer Experience Bottleneck (And How to Fix It)

Customer Experience

Is an outdated tech stack keeping you from meeting customer expectations?

Top 5 Challenges Faced when Building a Customer Experience Program

Customer Experience

Building a Customer Experience Program pays huge dividends. That doesn't mean it is without its challenges. Here's how to face them head on.

header image of several lightbulbs hanging from the ceiling, one light up in blue

Using Customer Experience Innovation to Power Differentiation

Customer Experience

Knowing how to apply customer experience innovation to product and service ideation can make all the difference in a crowded market

Using Social Media Strategy to Bring the Voice of the Customer to Life

Customer Experience

There are three main areas that every social media strategy must consider to provide value for your customer experience program

Closing the Loop: Turning VoC Data into Actionable Customer Experience Insights

Customer Experience

Most companies collect VoC data, however many fall short on turning it into actionable insights to improve CX

Building a Stronger Community through Data Analysis

Customer Experience

RevGen partnered on a pro bono project with a local non-profit, using our customer experience and data analysis expertise to help them improve their member experience.

Pages: 12345

Subscribe to our Newsletter

Get the latest updates and Insights from RevGen delivered straight to your inbox.